FAQ

Shipping and Delivery

How long does it take to get my products?

Republic of Ireland - Standard Shipping (2-5 Business Days)

How much does it cost?

Republic of Ireland
Standard Shipping - €6.00
Free Standard Shipping on all orders over €100

Is there free shipping?

Republic of Ireland
Free Standard Shipping on all orders over €100

Do you ship internationally?

We currently don't ship internationally

I was sent the wrong order/ Items are incorrect in my order

In the unlikely event you have received the wrong item, or an item in a size different to what you ordered, to ensure we get the error resolved for you asap, please contact us immediately via email at info@1dmf.com or fill out the online contact form here. doing so, please provide the following information:

  • Order number
  • Confirmation of the size you received
  • A photograph of the tag of the item you have received in error

Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away. They’ll also talk you through returning the incorrect item back to us

I'm missing items in my order

Sometimes, orders are split and parts of it are dispatched separately. When that happens, the additional item(s) are normally just a day or two behind.

In the unlikely event that hasn’t happened and you are missing an item from your order, to ensure we get the error resolved for you asap, please contact us immediately via email at info@1dmf.com or fill out the online contact form here.When doing so, please provide the following information:

  • Order number
  • Name of the missing item
  • Name of the item you received in its place (if applicable)

A photograph of the item you have received in error, including the branded logo (if applicable)

Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away

My order is delayed

For confirmation about expected delivery timeframes for your region, please consult our ‘How long does it take to get my products?’ section above.

Our logistics team track the progress of all deliveries, so if ever something is delayed, steps are usually already underway to resolve the issue asap.

If your expected delivery window has passed, your order is still not with you and you haven’t had an update from us, please contact our customer service team via email at info@1dmf.com or fill out an online contact form here. We will get back to you as soon as possible!